FAQs
We hope we can answer your questions below, but if not, feel free to contact our Customer Support team!
What is Teddy is Calling?
Teddy is Calling is a lifestyle brand founded by Daisy Choi. It embodies the spirit of being present, authentic, and inspired by everyday moments. We design our collections to bring a sense of nostalgia while embracing modern confidence.
Are your products ethically and sustainably produced?
Absolutely! We are dedicated to ethical and sustainable production. Our products are crafted and produced on-demand, reflecting our commitment to environmental responsibility and fair labor practices. We also prioritize eco-friendly materials for our packaging to help protect our planet.
How do I place an order?
Placing an order is simple! Just browse our collections, select the items you love, choose your size and quantity, and click 'Add to Cart.' Once you’re ready, proceed to checkout to finalize your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay, Google Pay, AliPay, and PayPal for secure and convenient transactions.
Do you offer international shipping?
We ship to the following countries:
- USA
- UK
- France
- Germany
- Italy
- Spain
- Netherlands
- Belgium
- Austria
- Sweden
- Poland
- South Africa
- Cyprus
- Canada
- Ireland
- Greece
- Bulgaria
- Portugal
- Hungary
- Slovakia
- Czech Republic
- Romania
- Finland
- Denmark
- Norway
- Mexico
- Israel
- Brazil
- Singapore
- Malaysia
- Thailand
- Turkey
- New Zealand
- Switzerland
- Estonia
- Latvia
- Lithuania
- Croatia
- Slovenia
- Pakistan
- Nigeria
- Ghana
- Uganda
- Kenya
- Tanzania
- Rwanda
- Angola
- Egypt
- UAE
- Saudi Arabia
- Kuwait
- Qatar
- Bahrain
- Jordan
- Lebanon
- Vietnam
- Philippines
AustraliaPlease note that shipping times and rates may vary depending on your location.
How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days. Once processed, shipping times range from 12 to 15 business days depending on your location. You'll receive an email with tracking information as soon as your order is shipped.
What if my package is lost or stolen?
If your package is marked as delivered but you cannot locate it, please contact the carrier directly to file a claim. Unfortunately, Teddy is Calling is not responsible for lost or stolen packages once they have been successfully delivered.
Can I track my order?
Absolutely! Once your order is shipped, we’ll send you a tracking link via email. You can use this link to check the status and estimated delivery of your package.
What is your return and exchange policy?
We want you to love your purchase but we understand that sometimes issues can arise. However, we currently do not accept returns or exchanges for items that are not damaged or defective. Please ensure that you review your order carefully before completing your purchase. You may read our Returns & Refunds Policy page to learn more about this.
How do I contact customer support?
If you have any questions or need assistance, feel free to reach out to our customer support team at hello@teddyiscalling.com. We’re here to help and ensure you have a great experience with us.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $140. For orders below this amount, a standard shipping fee of $10.99 will apply.